Returns & Exchanges
At Hiroshi Kato, we take pride in the craftsmanship of our Japanese denim and want you to be fully satisfied with your purchase. We offer returns or exchanges on unworn, unwashed items with original tags attached within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all Hiroshi Kato tags and labels remain attached to the garments.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Processing and Refund
Once our team inspects your return for quality assurance, we will process your refund to the original payment method or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing